Mama Shelter

CHECK IN 

Do not forget the following documents to proceed your check in:
- Valid credit card matching the name on the ID
- Valid ID document (compulsory for foreigners)

If your reservation includes other guests, they are allowed to check in before your arrival only by presenting at least one of these documents:
- Printed reservation confirmation
- Valid credit card used for the reservation
- Valid ID of the person who booked the room

Unfortunately, for security reasons we won't be able to let your guest(s) check in without at least one of these documents.

LATE CHECK OUT

Late check out is based on availability and the decision of the acting supervisor. If granted, late check out will be until 2pm (Los Angeles: 3pm) at an additional charge.

PAYMENT TERMS

All reservations must be guaranteed with a credit card.
Mama Shelter cannot accept reservations without any credit card guarantee.
You credit card WILL BE CHARGED for best available rates, rack rate, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non exchangeable and non-transferable.
You credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guaranty your reservation.
THE FULL PAYMENT IS DUE AT THE ARRIVAL at Mama Shelter.
If you fail to cancel your reservation 48 hours (before 12:00pm local time) prior to your date of arrival, Mama Shelter can charge your credit card of the amount of one night.

Tourist tax (City or tourism tax) :
Bordeaux: 0.85€ per adult / night
Los Angeles: Tax 14% + tourist tax 1.5%
Lyon: 0.99€ per adult / night
Marseille: 0.90€ per adult / night
Paris: 0.99€ per adult / night

BABY COT

Only Large Mama rooms can accommodate one baby cot for 15 €/night for a baby under 3 years. Safety regulations strictly prevent us from accommodating more than 2 people (adults or children) in a room. No extra bed can be added. Our adjoining rooms (available in Paris and Lyon) are perfect for families.
Los Angeles : Only Large Mama rooms can accommodate one baby cot for $19 per night for a baby under 3 years.

CANCELLATION POLICY

FLEXIBLE RATES
Booking Process

Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival.

BEST AVAILABLE RATES, PACKAGES AND RACK RATES

Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Booking on-line with Mamashelter.com is quick, easy and completely secure. To ensure our competitive prices and availability, room rates are displayed at all times and availability is shown in "real-time" direct from our hotel reservation system.

ROOMS

Bordeaux

The SMALL MAMA rooms are between 15 and 17m².
The MEDIUM MAMA rooms are between 17 and 21m².
The LARGE MAMA rooms are between 21 and 27m².
The XL MAMA rooms are between 27 and 36m².

Los Angeles

The MEDIUM MAMA rooms are between 20m² and 21m².
The LARGE MAMA rooms are between 26m² and 27m².
The XXL MAMA rooms are 41m².

Lyon

The SMALL MAMA rooms are between 15 and 17m².
The MEDIUM MAMA rooms are between 17 and 21m².
The LARGE MAMA rooms are between 21 and 27m².
The XL MAMA rooms are between 32 and 35m².
The XXL MAMA rooms are between 40m².

Marseille

The SMALL MAMA rooms are between 15 and 17m².
The MEDIUM MAMA rooms are between 17 and 21m².
The LARGE MAMA rooms are between 21 and 27m².
The LARGE MAMA FAMILY rooms are between 21 and 27m².
The XL MAMA is 45m².

Paris

The SMALL MAMA rooms are between 15 and 17m².
The MEDIUM MAMA rooms are between 17 and 21m².
The LARGE MAMA rooms are between 21 and 25m².
The XL MAMA room is 35m².
The XXL MAMA FAMILY are 2 interconnecting rooms measuring 17 to 21m².

HOW TO GET TO MAMA SHELTER

Mama Bordeaux

Mama Los Angeles

Mama Lyon

Mama Marseille

Mama Paris