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You have a question ? We are here to answer you

Is there a parking at Mama Shelter Lyon hotel ?

We offer a secure parking space at a rate of 20 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• IZIVIA Grand Lyon Charging Station, 2 Rue Jaboulay, Lyon, France
• The distance is 92 m from the property
Directions

Bike parking:
We have a bike parking area.

How can I provide feedback about my stay at the hotel Mama Shelter Lyon?

To submit your feedback, please send an email to: reception.lyon@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Is there a restaurant in Mama Shelter Lyon hotel ?

Definitely, Mama Shelter Lyon has a restaurant:

• Restaurant Mama Restaurant Lyon:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.
 • price range: $$

Restaurant Mama Restaurant Lyon menu
Restaurant Mama Restaurant Lyon drink list
Restaurant Mama Restaurant Lyon kids menu
Restaurant Mama Restaurant Lyon website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 170 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Are pets (dogs and cats...) allowed at Mama Shelter Lyon hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25€/pet/stay
• Domesticated pets
• Pets are not accepted in our bars and restaurants.

What is the price of breakfast at Mama Shelter Lyon hotel ?

Breakfast is open to hotel guests and visitors.
The price per adult is 21 EUR on site, 19EUR if added at the time of booking the overnight stay.
The price for children is 10EUR.

What is the cancellation policy for Mama Shelter Lyon hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What time is the check in at Mama Shelter Lyon hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Do rooms at Mama Shelter Lyon hotel include welcoming platters or coffee machines?

We do not offer welcome tray service.

Does Mama Shelter Lyon hotel offer brunch?

The hotel offers a brunch on Saturdays and Sundays from 12:00 to 15:30.
The price is 42 EUR per adult
Menu brunch: here

What time is the check out at Mama Shelter Lyon hotel ?

To request a late checkout, please send an email to: reception.lyon@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

Is there a rooftop terrace at the Mama Shelter Lyon hotel ?

Unfortunately, we don't have a rooftop

What is the breakfast menu at Mama Shelter Lyon hotel ?

We offer French, English breakfast.
See menu items below:
. Breads & cakes: baguette, brown bread, toasts, pastries.
. Eggs: omelettes, scrambled eggs, boiled eggs, fried eggs.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: cheese, butter, whole milk, yogurts.
. Meat & fish: cold meats, bacon, sausages.
. Drinks: cappuccino, fresh fruit juice, espresso, coffee, hot chocolate, american coffee, tea.
. Others: jams, honey.

Do you accept kids at Mama Shelter Lyon hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: lyon@mamashelter.com.

How to apply for a job or internship at Mama Shelter Lyon hotel ?

For any job or internship application, please visit: here

Can I book a table in the restaurant of the Mama Shelter Lyon hotel?

• Mama Restaurant Lyon:
For more information about restaurant reservation, click HERE.

Are there any gym facilities at Mama Shelter Lyon hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
L'Appart Fitness
74 Av. Jean Jaurès, 69007 Lyon, France
The distance is 0.2 km from the property
Directions

What is supplied in the bathrooms at Mama Shelter Lyon hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel and shampoo
Upon request:
• For free:
Cotton swabs
• At an extra charge:
Toothbrush 6 EUR
Toothpaste 8 EUR
Not available:
Bathrobe, bedroom slippers, hair conditioner, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

What is Mama Shelter Lyon hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Economy.
More info here

Does Mama Shelter Lyon hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Lyon hotel ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Lyon hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Lyon hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Lyon hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LYSMAM
• Sabre RT 185126
• Galileo RT 97390
• Worldspan RT MALYS

What is the amount of the city tax at Mama Shelter Lyon hotel ?

The city tax is 1,65 EUR per person per day and it is not included in the room rate

What are Mama Shelter Lyon hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Is it possible to request a late check-out at the Mama Shelter Lyon hotel?

To request a late checkout, please send an email to: reception.lyon@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

May we leave our luggage before check in, at Mama Shelter Lyon hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Lyon open 24/7?

The front desk is open 24/7

What time is breakfast served at hotel Mama Shelter Lyon?

Breakfast is served daily from 06:30 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

Does Mama Shelter Lyon hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available at all times: Vegan & vegetarian.
Available upon request (let us know at check-in): Gluten-free.
Not available on our menu: Almond-free, dairy-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

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