WHERE CAN I FIND THE BEST RATES?
Find our Best Rates on our Website.
DO YOU HAVE FREE WIFI?
Yes, in all rooms, restaurant…
DO YOU HAVE A PARKING?
Our parking is in the "32 rue du temple”. The access is reserved to the Mama Shelter’s guests who have previously booked a spot by mail: reception.bordeaux@mamashelter.com. To access you just need to ring at the gate so the reception will open. At the booking moment we will send you a map to arrive because the parking is located in a pedestrian area.
RATES
CAN I PARK MY CAR ON YOUR PARKING LOT IF I'M ONLY COMING TO THE RESTAURANT?
Sorry, our parking lot is only for the clients from the hotel.
DO YOU HAVE FREE MOVIES?
Yes, in all rooms…
If you are with children, free xxx movies are deactivated at check-in.
CAN I COME WITH MY PET TO MAMA?
Yes, if it is small and domesticated. 25€ per pet and per day, a towel and a food bowl are included. 12 kg maximum.
HOW MUCH IS THE BREAKFAST? WHAT ARE THE BREAKFAST’S OPERATING HOURS?
Our breakfast is served everyday from 7am to 11am (weekend included).
Adult: €18*
Child (under 12): €9*
Child (under 5): free
*Not included in total price of stay
HOW TO DO MY CHECK-IN?
Do not forget the following documents to proceed your check-in:
- Valid credit card matching the name on the ID
- Valid ID document (compulsory for foreigners)
If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents:
- Printed reservation confirmation
- Valid credit card used for the reservation
- Valid ID of the person who booked the room
Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.
Check-in : 3PM
Check-out : 12PM
WHAT TO DO IF I ARRIVE LATE AT MAMA BORDEAUX?
If you know you will arrive after 9pm, do not hesitate to send us an email to: reception.bordeaux@mamashelter.com. Once you arrive you only need to go to the front desk, and check-in with our receptionists.
Your plane has been delayed, or you missed your train? Don't worry, our front desk is open 24/7.
CAN I MAKE A LATE CHECK-OUT?
Late check out is based on availability and the decision of the acting supervisor. If granted, late check-out will be until 2pm at an additional charge.
WHEN IS YOUR FRONT DESK OPEN?
Our front desk is open 24/7.
WHAT ARE THE PAYMENT TERMS?
All reservations must be guaranteed with a credit card.
Mama Shelter cannot accept reservations without any credit card guarantee.
You credit card WILL BE CHARGED for best available rates, rack rate, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable.
You credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guaranty your reservation.
THE FULL PAYMENT IS DUE AT THE ARRIVAL at Mama Shelter.
If you fail to cancel your reservation 48 hours (before 12:00pm local time) prior to your date of arrival, Mama Shelter can charge your credit card of the amount of one night.
Bordeaux: 0.90€ per adult / night
CAN I HAVE A BABY COT?
Only Large Mama & XL Mama rooms can accommodate one baby cot for 15 €/night for a baby under 3 years. Safety regulations strictly prevent us from accommodating more than 2 people (adults or children) in a room. No extra bed can be added.
DO YOU HAVE ROOM SERVICE?
Sorry, Mama Bordeaux doesn't offer this service.
HOW CAN I CANCEL MY BOOKING?
FLEXIBLE RATES
Booking Process
Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival.
BEST AVAILABLE RATES, PACKAGES AND RACK RATES
Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.
Booking on-line with Mamashelter.com is quick, easy and completely secure. To ensure our competitive prices and availability, room rates are displayed at all times and availability is shown in "real-time" direct from our hotel reservation system.
CAN I LEAVE MY LUGGAGE AT MAMA SHELTER BEFORE MY CHEK-IN AND / OR AFTER MY CHECK-OUT?
Yes, if you arrive early, or if you decide to stay a little bit longer after your check-out Mama will watch your luggages. You only need to ask our front desk.
WHAT ARE MAMA BORDEAUX ROOM CATEGORIES?
The SMALL MAMA rooms are between 161-182 sq ft.
The MEDIUM MAMA rooms are between 182-226 sq ft.
The LARGE MAMA rooms are between 226-290 sq ft.
The XL MAMA rooms are between 290-387 sq ft.
CAN I PRIVATIZE THE ROOFTOP?
For any request, you can send an email to: food.bordeaux@mamashelter.com.
WHEN IS YOUR RESTAURANT OPEN?
Our restaurant is open everyday from 7am to 1.30am.
More information
HOW TO GET TO MAMA BORDEAUX?
Mama Bordeaux
