The user, by accessing this website, agrees to comply with these terms of use of the Mama Shelter Group Establishment booking website.
Publisher Information:
This website is published by Mama Shelter SAS, a simplified joint-stock company with a capital of 1,822,130 Euros, registered with the Trade and Companies Register of Paris under the number 498 495 472, and whose VAT number is FR83 498495472 00033.
MAMA SHELTER
61, rue Servan
75011 Paris
France
Editor: Jérémie Trigano
Hosting Information
This site is hosted by:
Amazon Webservices
Copyright
The presentation and each of the component parts, including the domain names, trademarks, logos, signs, drawings, illustrations, photographs, text, graphics and other files appearing on this site, are protected by the laws in force on intellectual property, and belong to Mama Shelter or are licensed for use.
No component of the www.mamashelter.com website may be copied, reproduced, modified, republished, loaded, distorted, transmitted or distributed in any manner whatsoever, in any medium whatsoever, in part or in whole, without Mama Shelters’ written and prior authorisation except for strictly personal, private and non-commercial use without modification of the component parts present on the site.
The following statement must appear on any authorised copy of all or part of the content of the website: “©Copyright Mama Shelter SAS. The photographs appearing on the www.mamashelter.com website are not contractual.”
Any other not expressly authorised use of the www.mamashelter.com website or of any of its component parts would constitute an infringement on the rights of Mama Shelter SAS and is punishable according to the provisions of the articles L 355-2 et seq. of the French Intellectual Property Code.
Rights of Mama Shelter SAS as a database producer
Any Customer, prospect or partner has a personal, non-exclusive, non-assignable and non-transferable right to consult the information contained on the www.mamashelter.com website for their own needs for hotel reservation purposes.
It is authorised to extract and/or re-use some of the content of this site for personal consultation purposes, provided that this extraction and/or reuse does not concern a part, assessed qualitatively or quantitatively, of the substantial content of this site. In addition, the extraction and/or repeated reuse of the content, even if not substantial, is also prohibited.
Any total or partial reproduction of the website for other purposes is expressly prohibited by articles L.342-1 and L.342.2 of the French Intellectual Property Code. Communication to the public of all or part of the content of the website, in any form and to any public whatsoever, is also prohibited.
In particular, the use for commercial purposes of the content of this site is expressly prohibited.
Photographic credits
Photos
Francis Amiand
Elodie Dupuis
Videos
Jérémy Rubier
Nelson Kamen
Liability
All information accessible via this site is provided as is. Mama Shelter SAS provides no warranty, whether express or implied, and assumes no liability for the use of this information.
The user is solely responsible for the use of such information.
Mama Shelter SAS reserves the right to modify the present at any time, including by updating the www.mamashelter.com website.
The user agrees not to transmit on this site any information that could lead to civil or criminal liability and undertakes not to disclose via this site any illegal, contrary to public order or defamatory information.
Mama Shelter SAS makes every effort to provide users with available and verified information and/or tools, but cannot be held responsible for errors, lack of availability of information and/or the presence of viruses on its site.
Websites external to the Mama Shelter group that have a hypertext link with this title are not under the control of Mama Shelter SAS, which therefore declines any responsibility for their content. The user is solely responsible for their use.
Cookies and other browser trackers
Mama Shelter SAS uses cookies and other browser trackers on its online booking sites. To learn more about how to use these browser trackers by Mama Shelter SAS and to configure them, please consult our browser tracker policy.
Hypertext link and Messaging
For any comments regarding the functioning of the www.mamashelter.com website or regarding the functioning of the website, you can send a message by selecting the option in the contact section.
DATA PROTECTION POLICY FOR CUSTOMERS' PERSONAL DATA
Mama Shelter Group commitment to protecting privacy
This policy embodies our commitments to you and describes how Mama Shelter SAS uses your personal data. This Data Protection Policy is part of the terms and conditions governing our hotel services. By accepting our terms and conditions, you expressly accept the provisions of this policy.
We do not voluntarily collect sensitive information, such as racial or technical background, political opinions, religious and philosophical beliefs, union membership, details of health or sexual orientation.
Aims
We collect your personal data for the purpose of:
- Managing room reservations and accommodation requests
- Managing your stay at the Establishment
- Improving our Establishment service
- Managing our relationship with our Customers before, during and after your stay
- Performing cross-checks, analyses and combinations via a trusted third party of your collected data collected during the booking or your stay, in order to determine your interests, your Customer profile and allowing us to send you personalised offers
- Improving the services of Mama Shelter SAS
- Complying with local laws
Third party access conditions regarding your personal data
To guarantee you a right of access and modification, we must share your personal data with internal and external recipients, under the following conditions:
- In order to provide you with the best service, we can share your personal data and give access to our own authorised personnel within the Mama Shelter SAS group.
- With service providers and partners: your personal data may be passed on to a third party for the purpose of providing you with services and improving your stay.
- Commercial partners: Mama Shelter SAS may, unless you object to the Data Privacy department, enrich your profile by sharing certain information about you with privileged business partners. In this case, cross-checks, analyses and combinations of your data may be performed via a trusted third party. This processing will enable Mama Shelter SAS and its privileged contractual partners to determine your interests, your Customer profile and allow us to send you special offers.
- Local authorities: we may also be required to provide your information to local authorities, as required by law or as part of an investigation and in accordance with local regulations.
Protection of your personal data during international transfers
Mama Shelter SAS implements the appropriate measures to secure the transfer of your personal data to a Mama Shelter entity or an external recipient located in a country offering a different level of protection from that offered in the country in which the personal data is collected.
Data security
Mama Shelter SAS takes the appropriate technical and organisational measures, in accordance with the applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, or unauthorised disclosure or access. To this end, we have put in place technical measures and organisational measures.
When you submit credit card information when you make your booking, SSL (Secure Socket Layer) encryption technology helps to secure your transactions.
Data retention
We retain your personal data only during the period necessary for the purposes set forth in this policy, or as provided by the applicable law.
Access and modification
You have the right to access and modify your personal data collected by Mama Shelter SAS subject to the applicable legal provisions.
You can also exercise your right of objection by writing to the address below.
Mama Shelter
Personal data
61, rue Servan
75011 Paris
France
In the case of difficulty regarding the exercise of your rights, please directly contact the department in charge of personal data for the Mama Shelter group by e-mail at: data-privacy@mamashelter.com.
If your personal data is not accurate, complete or up-to-date, please communicate the changes to the above address.
All requests will be processed as soon as possible and in accordance with the applicable law.
MAMA SHELTER SAS GENERAL CONDITIONS OF SALE
In what follows, the terms below will have the following meaning:
“Mama Shelter Bordeaux”: Mama Shelter, Société par Actions Simplifiée with a capital of 50,000 Euros registered with the RCS Paris under number B 528 847 874 with headquarters located in Paris (75011) at 61, rue Servan. Mama Shelter Bordeaux establishment: Company registration number (SIRET): 528 847 874 00021, 19, rue Poquelin Molière 33000 Bordeaux.
Email: bordeaux@mamashelter.com
Telephone no.: +33 (0)5 57 30 45 45
Fax: +33 (0)5 57 30 45 46
“Mama Shelter Los Angeles”: GRE MAMA LA TENANT LLC, a Delaware limited liability company, headquartered in Los Angeles, California 90028, 6500 Selma Avenue.
Email: losangeles@mamashelter.com
Telephone no. : 323.785.6600
Fax: 323-785-635
“Mama Shelter Lyon”: Mama Shelter, Société par Actions Simplifiée with a capital of 50,000 Euros registered with the RCS Paris under number B 528 702 046 with headquarters located in Paris (75011) at 61, rue Servan. Mama Shelter Lyon establishment: Company registration number (SIRET): 528 702 046 00038, 13, rue Domer 69007 Lyon.
Email: lyon@mamashelter.com
Telephone no.: +33 (0)4 78 02 58 00
Fax: +33 (0)4 78 02 58 02
“Mama Shelter Marseille”: Mama Shelter, Société par Actions Simplifiée with a capital of 50,000 Euros registered with the RCS Paris under number B 522 565 050 with headquarters located in Paris (75011) at 61, rue Servan. Mama Shelter Marseille establishment: Company registration number (SIRET): 522 565 050 00039, 64, rue de la Loubière, 13006 Marseille.
Email: marseille@mamashelter.com
Telephone no.: +33 (0)4 84 35 20 00
Fax: +33 (0)4 84 35 20 01
“Mama Shelter Paris East”: Mama Shelter, Société par Actions Simplifiée with a capital of 1,822,130 Euros registered with the RCS Paris under number B 498 495 472 with headquarters located in Paris (75011) at 61, rue Servan. Mama Shelter Paris East establishment: Siret number: 498 495 472 00025, Mama Shelter Paris East, 109, rue de Bagnolet, 75009 Paris.
Email: paris@mamashelter.com
Telephone no.: +33 (0)1 43 48 48 48
Fax: +33 (0)1 43 48 49 49
“Mama Shelter Belgrade”: Rajiceva MS d.o.o. Beograd - Stari grad registered company in Serbia, headquartered at 54a Kneza Mihaila, Belgrade Serbia, Identification No. 21297470. Mama Shelter Belgrade establishment: Kneza Mihaila 54A, 11000 Belgrade, Serbie.
Email: belgrade@mamashelter.com
Telephone no.: +381 11 3333 000
“Mama Shelter Prague”: Parkhotel Holešovice s.r.o. limited liability company registered in the Commercial Register in the Czech Republic whose registers are located at the Municipal Court in Prague under No. 01798375, Section C 211986, with the headquarters at Veletržní 1502/20, Holešovice, 170 00 Prague 7. Mama Shelter Prague establishment: Veletržní 1502/20, 170 00 Prague 7-Holešovice.
Email: prague@mamashelter.com
Telephone no. : +420 225 117 111
« Mama Shelter Toulouse » : Keys Toulouse M Exploitation - Société par Actions Simplifiée with a capital of 15 000 Euros registered with the RCS Paris under number 941 347 834 headquartered at 11, rue Jean Mermoz, 75008 Paris. Mama Shelter Toulouse establisment: Siret 941 347 834 00027, 54-56, BOULEVARD LAZARE CARNOT 31000 TOULOUSE France.
Email : toulouse@mamashelter.com
Téléphone : +33 (0)5 31 50 50 05
« Mama Shelter London »: MHD Limited, a private limited company, registered in United Kingdom under number 6402554, headquartered at Belgrave Court, 73 Temple Street, Bethnal Green, Londres E2 6GE, Royaume-Uni. Mama Shelter London establishment: 437 Hackney Road E2 8PP London
Email : london@mamashelter.com
Telephone no. : +44 20 7613 6500
« Mama Shelter Paris West » : Société par actions simplifiée with a capital of 2 000 Euros, registered with the RCS Paris under number 843 801 762, headquartered at 61, rue Servan 75011 Paris. Mama Shelter Paris West establishment: 20 avenue de la Porte de la Plaine – 75015 Paris.
Email : pariswest@mamashelter.com
Telephone no. : 01.70.94.14.00
« Mama Shelter Lille » : SHM Hôtel, société par actions simplifiée à associé unique with a capital of 1 000 Euros, registered with the RCS Nanterre under number 821 185 634, headquartered at 153 rue du Faubourg Saint-Honoré 75008 Paris. Mama Shelter Lille establishment: 97, Place Saint Hubert, 59000 Lille.
Email : lille@mamashelter.com
Telephone no. : 03.59.82.72.72
« Mama Shelter Luxembourg » : CMIL, Limited Liability Corporation by Luxembourg law, with a capital of 625 000 euros, registered at the Luxembourg Business Registers under number B8505 and headquartered is at Luxembourg - L-2226 - 6, Rue du Fort Niedergrünewald. Establishment Mama Shelter Luxembourg : 2, rue du Fort Niedergruenewald, L-2226 Luxembourg.
Email : luxembourg@mamashelter.com
Telephone: (+352) 20 80 44 00
Fax: (+352) 20 80 44 00 33
Scope of application
These general terms and conditions apply without restriction or reservation to all services offered on the www.mamashelter.com website by the Establishments operating the aforementioned website, in particular for the purpose of booking rooms and other services complementary to temporary accommodation in the Establishment.
These general conditions apply to all the subscription operations of the above services performed by the Customer.
Duration
These terms and conditions apply for the duration of online services by the Establishments on the www.mamashelter.com website.
The Establishments reserve the right to, without notice or compensation, temporarily or permanently close the website or the online booking area.
The Establishments are not liable for damages of any kind that may result from temporary unavailability or the definitive closure of all or part of the website or the services associated therewith.
These general conditions are subject to the provisions of Articles L.121-16 et seq. of the French Consumer Code.
Any booking regarding consumption of the services defined above made on the website is subject to these general conditions and special rates for each of the Establishment services.
These general conditions define the rights and obligations of the parties in connection with the remote booking of services offered by the Establishments on the website.
They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties, its maintenance and its validity.
Customer Ability and acceptance
Any Customer acknowledges having the ability to contract under the conditions described in the general conditions presented below, that is to say they are of legal age and are not under guardianship or trusteeship. However, the Management of the Establishment reserves the right to request the Customer, upon arrival at the Establishment, for documentary proof of their identity, including indication of their date of birth and place of birth.
The Customer acknowledges that these conditions are an integral part of the Establishment's contract.
The Customer agrees that the general conditions, the contractual documents informing them of the services and special rates of the services as well as the order forms and the modalities for doing so are presented to them online on the website for the purpose of concluding the contract of the Establishment.
The Customer declares that they have obtained from the Establishments all the necessary information on the website.
The Customer acknowledges having read these general terms and conditions, having accepted them and all the terms of the proposal before placing an order and having accepted all the terms.
Any online booking validation from the website made by the Customer implies consultation and prior acceptance of these terms and conditions.
The Customer, prior to the order of the services, declares that the reservation of these services is carried out for their personal needs.
The Customer has the ability to save and edit these terms and conditions from the website using the standard features of their browser and/or computer.
The Customer expressly agrees that the entry of the required banking information, the acceptance of these general terms and conditions and the validation of the booking request or voucher (the click action by the Customer on the "validate" button constitutes a signature within the meaning of Article1316-4 of the French Civil Code which has, between the parties, the same value as a handwritten signature.)
The foreign Customer, following presentation of their identity document, undertakes to fill in the individual police form in the countries concerned by this article, in accordance with the provisions of article R.611-42 of the Code for Entry and Residence of Foreigners in France.
Booking
The Customer chooses from among the services presented on the website, which offers them the possibility to book a room of their choice in the Establishment, according to transparent contractual rates with or without options or Extras.
The Customer acknowledges the booking conditions of the services available on the website and having requested and obtained necessary and/or additional information, in order to have made their reservation in full knowledge of the facts.
The Customer is solely responsible for the choice of services and their suitability for the Customers’ needs, meaning that Mama Shelter and Establishments cannot be held liable in this respect.
The booking is deemed to have been accepted by the Customer at the end of the booking process by clicking on the "validate" field.
The general conditions of sale are also applicable to the booking of a karaoke room within the context of Mama Shelter London.
Online booking process
Bookings made by the Customer can be made via the dematerialised booking voucher available online on the website.
The booking is deemed to have been formed upon confirmation of the booking by the Establishments or when paying online by credit card.
The Customer agrees, prior to any booking, to complete the requested information.
The Customer certifies the veracity and accuracy of the information provided.
The secure booking procedure includes the following steps, being specified that on the one hand, at each step the page displayed includes the summary of the previous steps as determined by the Customer during the booking process, with it always being possible for the Client to backtrack in the booking process by clicking on the previously determined booking step to modify the data.
- 1st page: choosing the destination: the Customer clicks to pick the Establishment by choosing the city they wish to stay in.
- 2nd page: choice of the date of the beginning of the stay (check in day) and the date of end of the stay (check out day) on the calendar indicating the best rates available per day.
- 3rd page: choice of the number of rooms
- 4th page: choice of the number of adults that will stay in the room
- 5th page: choice of the number of children that will stay in the room
- 6th page: choice of the price and the size of the room
- 7th page: choice of Extras
- 8th page: display of the booking summary
- 9th page: After having clicked “book”, the valid Customer indicates the necessary information: their identity, their contact details as well as the method of payment and the details of the bank card used for the online payment, the security deposit by credit card details, upon acceptance of these general conditions, the final validation by the Customer of their booking.
Online contract formation
The Website acknowledges receipt of the Customer's booking by sending an e-mail to the Customer without delay to the e-mail address that they have previously provided.
In the case of online booking, the acknowledgment of receipt of the reservation by email summarises the contract offer, the reserved services, the prices, the conditions of sale related to the selected rate, accepted by the Customer, the date booked, the information relating to the after-sales service, as well as the address of the Establishment to which the Customer can submit their requests.
Mama Paris West : Any booking shall be subject to the opening of the hotel and to the accessibility of the booked premises at the customer’s arrival date. In the event of unavailability, the customer shall be informed at the latest 45 days before the arrival date.
Mama Shelter Paris West shall then propose to the customer a replacement booking in a hotel of the Accor Group or any other hotel depending on the availability, of lower or similar standing. The customer shall have the choice to either accept the change of hotel or to cancel the booking. In the event the customer refuses the change of hotel, Mama Shelter Paris West shall refund any advance payments made by the customer. Mama Shelter Paris West shall not be liable for any delay in the opening or any change of hotel. Ant delay on the opening date or any change of hotel shall not give rise to any right of indemnities towards Mama Shelter Paris West or any affiliate of the group.
Booking by fax or email
When requesting a booking by fax or e-mail, it is requested to the Establishments by return of fax or email to the number or to the email address of the booking request the available rates and additional services related according to the request of the Customer on the dates he requests. The Establishment will send them, in the same fax or e-mail reply, the present general conditions of sale, as well as the summary of their reservation request, and, if necessary, the request for indication of the bank details for the registration requirements of their reservation, with or without prepayment during the process of booking the price, a deposit, a guarantee by credit card details according to the applicable rate determined by the Customer upon their booking request.
Only the written confirmation of the booking registration by fax or e-mail and, depending on the price, of the receipt of payment or the deposit will confirm the conclusion of the contract.
Right of withdrawal/Cancellation by the Customer
The Customer is reminded in accordance with Article L.121-20-4 of the French Consumer Code that they do not have a right of withdrawal as provided for in Article L.121-20 of the French Consumer Code. where the services are provided on a specified date or period.
Without prejudice to the provisions referred to above, the contractual conditions may offer, depending on the content of the booking validated by the Customer, and as indicated for each rate, a right of cancellation when the booking is made under the heading "Flexible Rate". In this case, the Customer has been able to take note of their right of cancellation and the related contractual conditions, which they are reminded of before the validation of their booking and also during the registration of their booking in the acknowledgment of receipt of their booking.
If the special conditions of the pricing allow it, only for bookings made under the label "Flexible rate", the right of cancellation by the Customer must be exercised at least 48 hours in advance, before noon Paris (France) time. The late notification of cancellation entails the application of late cancellation fees amounting to an amount equal to one night's accommodation, plus any extras in the Customers booking, according to the applicable rate, including all taxes, in the booking validated by the Customer.
Any cancellation right can be exercised by the Customer on the website, by clicking the "cancellation" button leading the Customer to the page dedicated to this purpose and where the Customer shall comply with the steps indicated in order to exercise his right.
Bookings including payment during the booking process, listed especially under the terms "internet, standard, special offers, promotional rates, Rack/Hot Deal packages, Promotions, Internet rates/Best prices, Packages and rack rates" may not undergo any modification or cancellation. Sums paid will not be refunded or exchanged.
In case of interruption of the stay, the full price of the stay will be collected without right to refund or any credit or exchange for the Customer for the unused part of the stay in the Establishment. In the case of booking with payment during the booking process, no refund will be granted as a result.
Unless otherwise expressly stipulated, for example in the case of subscription to extras for this purpose, the Customer must leave the room before 12.00 o'clock on the last day of their stay. Otherwise, they will be charged for a single night at the rate in effect on that day.
Without prejudice to the application of the right of cancellation under the aforementioned conditions for the "Flexible rate", any non-presentation of the Customer to the Establishment without prior notice to the Establishment to take possession of the booked room, is equal to cancelling the booking in its entirety implying the availability of the booked night/s and automatically entails the payment of all the expenses related to the booked stay, including all the booked nights and extras, taxes included without any right to reimbursement to the benefit of the Customer.
Prices
Prices related to the booking of services are indicated before and during the booking process. Prices are valid in real time. In the same way as for the other booking methods, the prices are valid at the time of the booking request formulated by the Customer. They are also accessible under the heading "views of the prices available on the calendar". In any case, the special pricing conditions related to each rate/type of room, or additional services, appear opposite each of the services booked by the Customer.
The prices indicated are per room for the number of people and dates selected by the Customer, and except in the case of a subscription to a special extra, for this purpose, indicate a check-in by the Customer at 15:00 and a check-out at 12:00.
Prices are subject to value-added tax (VAT) and are displayed as the amount including tax at the rate in effect at the time of booking confirmation, in the currency of the country based on the connection IP address.
The prices shown are only valid for the period indicated on the site.
If the payment is made in a currency other than the currency of the Customer’s country of residence, the exchange costs will be borne by the Customer.
The tourist tax (city or tourism tax) indicated for each price shall be paid directly at the site of the Establishment.
The prices take account of the VAT applicable on the day of the order and any change in the price applicable to the VAT will be automatically passed onto the indicated prices, in particular in case of change of price applicable to the day of consumption of the stay and the extras subscribed compared at the price applicable at the time the reservation was made.
If a price implies that payment takes place at the Establishment at the time of arrival or departure of your stay, and that the currency of the Customer is not the same as that of the country in which the Establishment is located, the price charged by the latter is likely to be different from that which was communicated during the reservation, given the possible change in the exchange rates between the date of reservation and the dates of stay at the Establishment.
The Establishments systematically indicate the prices during the reservation process on the site as well as the total price of the reservation before the Customer’s validation of the reservation, until the last step, with the acknowledgment of receipt of the reservation, also summarising the content of the reservation and its price.
No deduction or discount will be applied by the Establishments for payment prior to the dates and conditions set out in these general terms or online by a payment during the reservation process or on the invoice issued by the Establishments.
The existence of prices indicated as “Internet/Standard/Best price” at the time of the online reservation process, or offline by telephone, fax or e-mail, does in no way preclude the existence of a lower price for the same services, which would have been offered previously or offered after the process, under the same or different commercial wording, but were no longer or were not yet in effect at the time of reservation. For this purpose, the creation of prices lower than those indicated in the reservation, and which would be in force at a time other than the one at which the reservation is made, can never give rise to the application of those lower prices for the benefit of the Customer. Only the contracted price in effect at the moment of reservation is valid between the parties.
Payment
The Customer shall provide bank details as a guarantee of the reservation, except for special conditions or prices requiring online payment as stipulated during the reservation process and, in particular, those proposed under the terms “Internet/Standard, Special offer, Promotional prices , Rack/Hot Deal packages, Promotions, Best price/Internet price, Packages and rack prices”, by credit card (Visa, Mastercard International, Eurocard/Mastercard, American Express), by entering directly in the box provided the number of the card, without space between the numbers, as well as its date of validity and the security code as part of an online payment via the payment platform dedicated to this purpose. This also applies to the communication of the bank details required for reservations made by telephone, fax or e-mail according to the conditions indicated below which involve either a payment upon reservation or the requirement of a deposit by credit card imprint depending on the price of the reservation.
The debit payment is made at the Establishment during the stay, except in the case of special conditions or prices where the debit payment is made upon reservation booking for certain prices subject to the requirement of a payment during the reservation process, depending on the specific contractual conditions previously accepted by the Customer.
The provider chosen by the Establishments to secure online payments by credit card, performs a verification of the validity of the Customer's credit card. A refusal of the card used for payment may occur for several reasons: stolen card, blocked card, reached limit, scan error... In case of difficulty or impediment, the Customer must contact his bank to identify the source.
At the time of online payment and in any case when required during the reservation process, the amount that is debited in a reservation includes: the price of accommodation, taxes related to accommodation, the price of additional services or Extras, either included in the reserved package, or subscribed individually and validated in the booking process (except for flexible prices payable at the time of check in at the reception of the Establishment).
In the case of a price subject to online payment, the debit is made at the time of completion of the reservation by the Customer following an online debit computer process.
In all cases of a stay in the Establishment of his choice following a reservation made by the Customer on the site, an invoice is drawn up in duplicate by the Establishment, a copy of which is given to the Customer when he leaves the Establishment.
During the Customer's stay, during the online payment and in any case during the reservation process if it has not already occurred, and if the amount of the Customer's bill exceeds the value of 400 euros, the Establishment may require the payment for the services provided, for the purpose of the check in, in the forms provided for in conditions.
Payment by check is not accepted, whether for temporary accommodation services, and/or catering services and/or any other services or sales of products delivered by the Establishments to the Customer during his stay.
Any Extra or other service that has been booked and delivered by the Establishment during the Customers stay and which has not been subject to a prior payment at the time of reservation must be paid by the Customer not later than by Check out.
The bank card used to guarantee the booking or make the prepayment will be requested at the check in.
When booking a karaoke room, the Customer declares that he accepts the terms of payment of our partner Stripe here.
Complaints
For any complaint relating to a reservation made in the Establishment of his choice and to the non-execution or the bad execution of the contract of the Establishment, the Customer must send a letter to the Establishment to the corresponding address indicated in the definitions of these general conditions.
In the event of a technical problem and/or overbooking, preventing the Hotel from making the reservation made by the Customer, MAMA SHELTER undertakes to immediately inform and refund the Customer at the price of the reservation. The Customer may not claim any additional compensation or penalties from MAMA SHELTER.
The Customer may also contact the Establishments by email, fax or telecopy to the numbers indicated.
In the event of a dispute relating to these terms and conditions, customers are informed of the possibility of recourse to a conventional mediation procedure or to any alternative method of dispute settlement, under conditions provided for in Title I of Book VI of the French Consumer Code.
Guests should first contact customer services or the hotel to attempt to resolve the dispute amicably. If the response is negative or in the absence of a reply within sixty (60) days, guests can contact the Mediator for Travel and Tourism – BP 80303 – 75823 Paris Cedex 17 for hotels managed by MAMA SHELTER.
Guarantees of the Establishments
Establishments are required to guarantee the conformity of the services, under the conditions laid down in Articles L. 111-2 of the Consumer Code, without prejudice to any additional contractual guarantee that may be agreed particularly between the parties, apart from these general conditions, according to a written and duly signed contract of the parties provided for this purpose.
The Establishments endeavour to ensure that the photographs, graphic representations and texts reproduced to illustrate the Establishments concerned provide as accurate an overview as possible of the accommodation, food service and other complementary services offered. However, the photographs are non-contractual, because, on the one hand, the different rooms, even when they have identical prices all have different dimensions, and on the other hand, variations may occur, in particular because of a change of furniture, new decoration or possible renovations. With the exception of a reservation made with an express request for the allocation of a particular room or apartment and which would be confirmed in writing, in this sense, by the Establishment, the Customer may not make any claim related to this, since these variations do not relate to the essential characteristics of the service.
Force majeure
The Establishments may not be held responsible for the non-execution or improper execution on the services provided in case of force majeure, caused by third parties, by the Customer or partners, such as the unavailability of the Internet, inability to access the site, external intrusion, computer virus or in case of online payment the refusal of the carrier's bank to authorise the payment transaction.
Although the Establishments offer, especially in the rooms booked, Internet access service via Wi-Fi, in case of a total or partial breakdown of this service not attributable to the Establishment, for any reason whatsoever during the period of stay in the Establishment, the Customer may not claim any right to cancel the reservation or any compensation whatsoever.
Establishments shall not have any liability for any indirect and/or intangible damages, including loss of profit, loss of business, caused by third parties, by the Customer or its partners.
Hypertext links on the site may refer to other sites; the site disclaims any responsibility for the content of these sites and the services offered.
A safe is available to Customers for any deposit of valuables so that the Customer may, upon his arrival in the Establishment, request the use of this service, and at no additional cost, when checking in to the Establishment.
Under no circumstances will the Establishment be responsible for any theft or damage caused on the valuables left by the Customer in the rooms or in vehicles parked in the Establishment parking lot. Consequently, it is expressly agreed between the parties, that it constitutes, in particular, a breach of the Customer in the execution of this contract of the Establishment, wherein the Customer will bear all the consequences in not entrusting to the responsibility of the Establishment that they are placed in a safe place, any personal belongings, objects, jewellery, worth more than 1,500 euros. Similarly, it is expressly agreed between the parties, that it equally constitutes is a breach of the Customer in the execution of this contract, the fact of leaving, during his stay, the door of his room unclosed, unlocked, or the windows open.
The Establishments may not be held responsible for the damage caused by animals present in the Establishment; they remain the responsibility of their owner or guardian as per the provisions of Article 1385 of the Civil Code.
Computers, freedom and privacy, right to images
The information requested from the Customer during the reservation process, which is fully secured from the beginning to the end of the reservation process, is required to process the order and will be communicated to the Establishments and the online payment provider.
In accordance with the provisions of Law No. 78-17 of 6 January 1978 relating to data, files and freedoms, each Customer has the right of access to modify and rectify his information, under the conditions provided for by law and the regulations in force at each Establishment at the address of their registered office as indicated above.
The Customer is hereby informed that all personal data collected during the entire reservation process will be processed automatically, whereby the responsibly party is the Establishment involved by the reservation under the conditions specified under the heading “Confidentiality Policy/Privacy Policy”.
The data processing will allow the Establishment to do the following:
- Fulfil its obligations towards the Customer by integrating it into the Customer file;
- Proceed with the reservation;
- Inform the Customer, by e-mail, of special offers and any new similar services created by the Establishments, information which the Customer can systematically unlink by proceeding with his unsubscribing or denial of communication to third parties of his personal data, by clicking on the link dedicated for this purpose, which appears on the reservation confirmation e-mail addressed to the Customer, as well as on the Customer card filled in at the reception of the Establishment during check-in.
The Customer is hereby informed, on each of the forms of collection of personal data, of the mandatory or optional nature of the responses, respectively by the presence or absence of an asterisk.
In particular when paying online, the Customer’s bank details must be sent by the payment provider to the bank of the Establishment, for the execution of the contract. The Customer is hereby informed that this transfer of data may then be performed in foreign countries that do not have adequate personal data protection within the meaning of Law No. 78-17 of 6 January 1978 (Art. 69). However, the Customer consents to this transfer for the execution of his contract. The payment provider is committed to the Establishments to take all security and data confidentiality measures for the said data transfers.
The Establishments are likely to make available to their Customers within the Establishment, and in particular in the rooms and in the dining room, a Photobooth service (registered trademark by APPLE) allowing Customers to take a souvenir photograph in which they are free to set themselves in the frame or not. Prior to any taking souvenir photograph, Customers are informed of the faculties offered by this service and, in particular, the possibility of sending it by e-mail if required in the context of strictly private use. No photography can take place without the interested parties having previously accepted the conditions of use of the photographs. The authorisation granted by the interested parties in the Disclaimer is granted for a period of one year from the photograph, free of charge, for the reproduction, fixation, representation, dissemination, communication to the public, the customisation of photographs containing their image, in whole or in part, by any means whatsoever and, in particular, by printing, scanning, editing, publishing, putting online on the Internet or Intranet, for the territory of the whole world (duration limited to one year ), and for purposes of presentation, identification, promotion, internal or external communication, press relations, informational or commercial advertising, through any possible media and in particular, on screens located in the interior of the Establishment, by any publication, edition, printing such as leaflets, brochures, magazines, newspapers, posters, placards, kakemono, etc., and by any reproduction, representation, distribution on websites of the Establishments or any legal entity affiliated to the Mama Shelter SAS Group, excluding any use involving the purchase of advertising space. The authorisation granted by acceptance of the general conditions of use by the Customers produces its effects without prejudice to any other conditions of authorisation granted individually by the Customers.
Booking of nights and/or Extras in the Establishment concerned and their consumption by the Customers and/or their companions, or even the mere presence in the Establishment does not authorise any operation of audio-visual recording, shooting, photography in the premises and outbuildings of the Establishment including the rooms for their commercial, promotional or advertising use, press relations or public relations, illustration of website, etc., and more generally for any collective use or likely to involve an audience. The interior architecture and graphic designs decorating the common areas and rooms of the Establishment are protected by copyright, the rights of which are fully reserved. Any audio-visual recording session, shooting, reproduction or representation of images containing the premises and outbuildings of the Establishment concerned other than for a strictly private use is subject to the prior authorisation of the Establishment subject to prosecution, punished in particular, by the civil and criminal provisions of the Intellectual Property Code.
Miscellaneous
These general conditions are governed by French law.
In the event that any of the provisions of these general conditions is declared null and void, in any way and for any reason whatsoever, it would be deemed unwritten and would not entail the nullity of the other provisions.
Any agreement that may arise between the parties in connection with the interpretation and / or execution of these general conditions will be submitted, failing amicable agreement, the exclusive jurisdiction of the competent court of the jurisdiction of the Paris Court of Appeal, with the exception of disputes concerning any individual and for which the legal rules of attribution and jurisdiction apply.
CONTACT
data-privacy@mamashelter.com
